If you submit a request for something that might be tenant responsibility, our processor will cancel the work order and text you so you have the opportunity to make the repair yourself before we dispatch a contractor.

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If you can't fix it, send another request and we'll dispatch the contractor. Who gets the bill is based on the contractors findings. Example: a broken underground pipe would be billed to the landlord, whereas a broken exterior water faucet near the lawn would be billed to the tenant.

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PLEASE NOTE: The cost to coordinate everything associated with the work order, including the time spent by our Maintenance Coordinator, is billed to the party that is determined to be responsible. 

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When the work is completed we will:

1. Charge the invoice to your account + the applicable markup.

2. With the contractors # in the description on your account ledger so you can call them if you have questions.

3. Attach the invoice to your Shared Documents tab in appfolio.

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